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Complaints Procedure

Please tell us straightaway if you are not happy with our service.  We will try to put it right.


Please contact Mr Mark Drew who will explain our complaints procedure.  If you remain dissatisfied, we will advise you of your right to pursue the matter with the Solicitors Regulation Authority, telephone number: 0370 606 2555.


In addition, you will have the right to refer this matter to the Legal Ombudsman, telephone number: 0300 555 0333.  This information is given under the Solicitors’ Code of Conduct 2007.